B-12 - Responding to and closing a query

Description: How to respond to, reassign, and close a query.

Prerequisites:

• A query must exist that you raised or that is assigned to you.

Steps:

1. Find the query in your Tasks / Queries Tab.
2. Open the query.
3. Add your response via the respond button (This will automatically reassign the query to the query owner on completion)

Alternatively:

1. If you are the query assignee and respond via the ‘+’, your response will be added to the thread with no reassignment
2. Reassign the query to another buyer member within the project if needed.
3. Close the query once it has been resolved.

The query thread with the response field, and the reassign and close actions.

Tips and best practice:

• Close queries promptly once resolved.
• Responses are visible to all project members and keep a clear audit trail.

Related guides: B-11, R-04