Clients - Approve or Dispute Payment Requests

Once a supplier has issued a payment request, the Client will be notified that the request has been sent and it will be immediately visible within the Bloom Marketplace. They will then be able to approve or dispute the payment request.

The process for handling payment requests is as follows:

1. Select Tasks from the left-hand navigation bar
2. You will see a list of pending tasks, select the task related to the payment request
3. The request will appear as below:

Approving the Request

To approve the payment request, click the Approve button on the far right. You will then be asked to confirm the approval by ticking a box and clicking Accept Request:

The supplier will then be notified that the invoice is approved and the Marketplace team will arrange payment to the supplier.

Dispute the Request

If you need to dispute the payment request for a particular reason, click the Dispute button and the pop-up below will appear:

Add a descriptive note as to why you are disputing the request and, if you have any files to support this, attach them within this screen. Finally, tick the box to confirm you are disputing the invoice.

The supplier will be notified of the dispute and a record will be held under Requests, accessible from the project detail page.